A guide to visit Punta Cana in the new normal

Get to know the necessary hygiene measures to have a fantastic vacation in Punta Cana during the new normal.

Hard Rock Hotel & Casino Punta Cana has implemented enhanced and improved hygiene protocols. This reopening follows our “Safe+Sound” promise. A complete cleaning and sanitation plan covering all aspects to ensure that you enjoy your vacation with complete safety and confidence.

visit punta cana in the new normal

Before traveling to Punta Cana

We recommend that before traveling to Punta Cana, you verify all the requirements stated by the local government.

Arrival at Hard Rock Hotel & Casino Punta Cana

Warmth and personal attention is a trademark of Hard Rock. Your welcoming will be just as warm as always with proper social distancing. The hygiene protocols that will be taken upon your arrival are the following:

  • Temperature checks.
  • Sanitization of guest luggage.
  • Hand sanitizer.
  • Sanitizing carpets.
  • Hygiene protocols signage. 
  • Plexiglass separators.
  • Protective facial coverings in case you do not have one.
Hygiene protocols in common areas
Hygiene protocols signage

Rooms and suites

All rooms go through a rigorous sanitization process before, during, and after the guests depart. Even if they are not occupied. You’ll find a sanitation seal on your door once before you enter the room. Which guarantees the room has been sanitized before your arrival.

You have to know that your room has gone through several processes, such as replacing all blankets in the room, disinfection of all the high-contact surfaces, and sanitization with world-recognized antibacterial chemicals. Rooms will be cleaned every second day or upon request during your stay with your concierge.

In addition, a personal sanitation kit will be provided. Use it whenever you want. Your peace of mind is very important to us.

Personal sanitation kit

Common areas walkthrough

Beach and pool area

On a vacation, you should not miss the opportunity to enjoy the sun while you swim. Order your favorite drink in the pool and beach area. Feel free to visit the nearest snack bar to complement your refreshing drink. You will be able to enjoy recreational activities outside of the pool.

Entertainment and shows

All shows are performed outdoors and venues have limited capacity. With the purpose to protect each other. Some seating spaces were disabled to maintain social distancing. 

The duration and quality of the shows remain the same and just as good. Check our up-to-date weekly activities program to stay in the loop with happenings around the hotel. Staff members will always wear protective facial coverings and will offer you antibacterial gel before entering the theater.

Entertainment and shows in Punta Cana
Outdoor shows

Restaurant menus

Enjoy the most iconic meals of each restaurant by ordering a-la-carte service. Restaurant menus will be available through a QR code to minimize exposure and contact. Consult menus directly from your cell phone. Wifi is available throughout the hotel.

We recommend guests to use facial coverings until the meal arrives. The number of tables was reduced in all restaurants to maintain social distancing measures.

Reservations are not necessary to access the restaurants.

Restaurants in the new normal

Spa and Fitness Center

In order to relax at the Rock Spa®, it is necessary to make a reservation since space is limited. Make your appointment in advance. After each massage or treatment service, cabins are disinfected.

It is essential to mention that all therapists wear facial coverings throughout the session. Hydrotherapy will be available only for those who scheduled an appointment.

Vacations are meant to make you feel good mentally and physically. If you are one of those guests who don’t break their exercise routine, schedule your workout routine at the Body Rock® Fitness Center. The gym has capped capacity.

Schedule your appointment:

  • Gym: 4048
  • Spa: 4210

Punta Cana and hygiene protocols

Punta Cana is one of the most visited destinations in the Caribbean. Don’t miss the opportunity to get to know this city. We recommend you to be aware of the local government measures and of course the hygiene protocols implemented at the places you want to visit.

Hard Rock Hotel & Casino Punta Cana has all the necessary measures to enjoy your free time in this new normal. Prevention is the key. All the employees follow hygiene measures and protocols to safeguard the health of guests.

The experiences continue to be just as good, and the hotel’s occupancy rate will not exceed 40%. Because of this, you will not feel exposed at any time. It isn’t easy to make this decision, but you will have a great time on your visit to Punta Cana by taking care of each other.

Hygiene protocols program
Hygiene protocols program

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